by Christine Pienaar | Apr 20, 2022
This value is about customer service and delighting those who interact with you and your company. It looks like putting a smile on your client’s face, “wowing them” with what you provide and ensuring that they receive the best experience possible. Ultimately, service...
by Christine Pienaar | Apr 20, 2022
Responsibility is all about taking ownership for your work and carrying your fair share of the load. It is a value associated with accountability, and involves “making things right when you’re responsible for a mistake, admitting when you are wrong, and seeing tasks...
by Christine Pienaar | Apr 20, 2022
A helpful way to conceptualise respect is to consider the opposite – workplace incivility. This is “low-intensity deviant workplace behaviour with an ambiguous intent to harm.” (Schilpzand et al, 2016). In a word, it is ‘rudeness’, and is in many ways the antithesis...
by Christine Pienaar | Apr 20, 2022
Resilience is the ability to adapt successfully in the face of stress and adversity, which is also very much linked to the skill of being flexible in the face of stress (Wu et al., 2013). A related term is Angela Duckworth’s conceptualisation of “grit”, which she...
by Christine Pienaar | Apr 20, 2022
As humans we are intrinsically wired to connect. The Harvard Study of Adult Development that studied people over 75 years to see what causes happiness concluded that those who are able to build healthy interpersonal relationships, live longer, are happier and...
